Privacy Policy
1. Who we are
Tailyr is operated by 1 Music Everywhere Limited, a company registered in England and Wales (company number 11497079, registered office 71-75 Shelton Street, London, WC2H 9JQ). We are the controller of your personal data. Contact us at privacy@tailyr.co.
2. What we collect
- Your email address, when you use the Tailyr beta. There is no account or login.
- Your conversations. Our team may read them, and for higher-value enquiries our Elite Specialist team may take over the conversation personally. You can type anything you like. Please don't share sensitive information (such as health or financial details) unless you need to. If you do, we treat it with extra care.
- Partner enquiries and feedback sent through forms on our website: name, company, email and your message.
- Emails you send us, including replies to our emails.
- Usage and cookie data, only if you accept analytics cookies (see section 7).
3. Why we use it
- To run Tailyr and find suppliers that match what you are looking for (legitimate interests, and performing the service you asked for).
- To improve Tailyr, including through feedback and retrieval-based learning from conversations (legitimate interests). Any sensitive information you choose to share is used only with your consent.
- To respond to partners and feedback (legitimate interests).
- To measure how the site is used, only where you consent.
- To meet legal obligations.
4. Who we share it with
We only pass your contact details to a supplier or partner after asking your permission. Once passed on, that partner is responsible for how it uses them under its own privacy policy.
We also use service providers who process data for us: Supabase (database), Vercel and Railway (hosting), Slack (internal notifications), Formspree (website forms), Mailchimp (a one-off launch email to people on our waitlist, and no marketing emails), our artificial intelligence provider, OpenAI, and Google Analytics (only if you consent). We do not sell your personal data.
5. Automated responses
Tailyr uses artificial intelligence to understand your request and suggest suppliers. It can be wrong. We do not use it to make solely automated decisions that have legal or similarly significant effects on you.
6. How long we keep it
After we hand your contact details to a specialist or partner, we delete your identifying information from the Tailyr network. We keep the conversation itself, without identifying details, for 12 months. Form submissions and emails are kept only as long as needed to deal with them.
7. Cookies
We use cookies only for Google Analytics, and only if you click Accept on our cookie notice. You can change your choice at any time using "Cookie settings" in the site footer. Nothing else on this site sets non-essential cookies.
8. International transfers
Some of our providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum.
9. Your rights
You can ask us to access, correct, delete or restrict your data, to object to our use of it, to receive a copy of it, and to withdraw consent at any time. Email privacy@tailyr.co. You can also complain to the Information Commissioner's Office at ico.org.uk.
10. Age
Tailyr is for people aged 18 and over. We do not knowingly collect data from anyone under 18.
11. Security and changes
We use reasonable technical and organisational measures to protect your data. We may update this policy and will change the date above when we do.